Terms of Service for RollyWoof

Welcome to RollyWoof. These Terms of Service govern your use of our website and any purchases made through our store. By accessing our website or placing an order, you agree to these terms.

1. About RollyWoof

RollyWoof is an online store offering products designed for puppies and their owners. References to “we,” “us,” and “our” mean RollyWoof, while “you” refers to visitors and customers.

2. Use of Our Website

You agree to use our website lawfully and provide accurate information when placing an order. You must not misuse our website, attempt unauthorized access, or interfere with its operation.

3. Product Information

We aim to display accurate product descriptions, images, and information. However, colours, appearance, and other visual details may vary slightly depending on your device or product batch.

Please read the product description and instructions carefully before purchasing or using any product.

4. Orders and Payments

All orders are subject to acceptance and product availability. We reserve the right to cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, or stock issues. If payment has been collected for a cancelled order, an appropriate refund will be arranged.

You are responsible for providing accurate shipping and contact information when placing an order.

5. Pricing and Promotions

Prices and promotions may change without notice. The price applicable to your order will be the price shown at checkout, subject to any applicable correction of genuine errors and relevant consumer laws.

6. Shipping and Delivery

Delivery estimates are provided as a guide and are not guaranteed unless expressly stated. Delivery may be affected by carrier delays, customs processing, weather, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for further information.

7. Returns and Consumer Rights

Our Return Policy explains how to request a return, replacement, or refund. Nothing in these terms is intended to exclude, restrict, or modify any consumer rights that cannot legally be excluded or restricted under applicable law.

8. Safe Product Use

Customers are responsible for reading product instructions, checking suitability for their pet, and using products appropriately. RollyWoof products should be used according to their instructions and with appropriate supervision.

Nothing in these terms removes liability where it cannot lawfully be excluded.

9. Intellectual Property

Website content, branding, logos, text, and original images are owned by or licensed to RollyWoof unless otherwise stated. They may not be copied, reproduced, or used commercially without appropriate permission.

10. Third-Party Services

Our website may use third-party services, including payment processors and shipping providers. Their services may be subject to their own terms and privacy policies.

11. Limitation of Liability

To the extent permitted by law, RollyWoof is not responsible for indirect or consequential losses arising from the use of our website or products. This clause does not exclude liability that cannot legally be excluded, including applicable statutory consumer guarantees.

12. Changes to These Terms

We may update these Terms of Service from time to time. Updates will be published on this page, with the revised date shown above.

13. Governing Law

These terms are subject to applicable laws and any mandatory consumer protections that apply to your purchase or location.

14. Contact Us

If you have questions about these terms, please contact us through the Contact page on our website.

Thank you for choosing RollyWoof!