Shipping Policy For Rolly Woof

At RollyWoof, we aim to make delivering your puppy's next adventure as smooth as possible. Please review our shipping policy for information about shipping costs, delivery times, and order tracking.

1. Worldwide Shipping

We offer free worldwide shipping on all orders over $100.

Orders below $100 may incur a shipping fee, which will be displayed at checkout before you complete your purchase.

Shipping availability may vary depending on the destination and local delivery restrictions.

2. Order Processing

Orders are processed after payment has been confirmed. Processing times may vary depending on product availability, order volume, and other circumstances.

Once your order has been dispatched, you will receive tracking information where tracking is available.

3. Estimated Delivery Times

Orders generally arrive within 2–3 business weeks after dispatch, although delivery times may vary depending on the destination and shipping conditions.

Please note:

• Delivery times may vary depending on the destination, shipping conditions, customs processing, carrier delays, and other circumstances outside our control.

• Once your order has been shipped, estimated delivery times are provided as a guide only and are not guaranteed.

• Customers are responsible for providing accurate and complete shipping information when placing an order.

4. Shipping Delays

RollyWoof is not responsible for delays or delivery issues caused by incorrect or incomplete addresses, customs processes, carrier delays, or other circumstances outside our reasonable control.

If your order is significantly delayed or appears to be lost, please contact us at info.contact.hq@gmail.com with your order number so we can help investigate.

Nothing in this policy excludes any consumer rights or remedies that cannot legally be excluded under applicable law.

5. Order Tracking

Where tracking is available, tracking details will be provided once your order has been shipped. Please allow some time for tracking information to become available or update.

6. Incorrect Shipping Information

Please double-check your shipping address and contact details before completing your purchase.

If you notice an error, contact us as soon as possible at info.contact.hq@gmail.com. We cannot guarantee that changes can be made once your order has been processed or shipped.

RollyWoof is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer, subject to applicable consumer protection laws.

7. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country. Responsibility for these charges will depend on applicable law and the shipping terms disclosed at checkout.

8. Contact Us

If you have questions about shipping or the status of your order, please contact:

Email: info.contact.hq@gmail.com

Please include your order number so we can assist you as efficiently as possible.

Thank you for shopping with RollyWoof!