Return Policy

At Tree Of Promise, we do not offer returns or refunds for change-of-mind purchases. We only provide replacements for products that arrive damaged or broken.

If your product arrives damaged or broken, you must contact us within 7 days of receiving your order and provide clear photographic or video proof showing the damage. Once we have reviewed the evidence and confirmed that your order is eligible, we will provide a free replacement product.

Replacement eligibility is determined by Tree Of Promise based on the evidence provided. We do not offer cash refunds for damaged or broken products. If the damage is not reported within 7 days of delivery, the order may no longer be eligible for a replacement.

For assistance, please contact us through the contact details provided on our website.